Privacy Policy

Overview

This Privacy Policy describes how we collect, use, disclose, and safeguard information when you use our website, application, and related services (collectively, the “Service”). By accessing or using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Account and Contact Information

When you create an account or use the Service, we may collect information you voluntarily provide, including but not limited to:

• Name
• Organization or company name
• Email address
• Phone number
• Business or billing address
• Any additional information you choose to provide

Usage and Analytics Data

We collect information about how you interact with the Service in order to operate, maintain, and improve it. This may include:

• Pages viewed and features used
• Actions taken within the application
• Log data such as IP address, browser type, and timestamps
• Device and operating system information

AI Assistant Usage

When you use our AI-powered assistant or related features, we may collect and store information related to prompts, interactions, and usage patterns. This data may be processed by third-party AI service providers in order to deliver functionality and improve the Service.

Communications and Support

If you contact us for support, billing issues, or account-related matters, we may collect and retain records of those communications, including emails, messages, and call metadata.

How We Use Information

We use the information we collect for purposes including:

• Providing, operating, and maintaining the Service
• Managing accounts, subscriptions, and billing
• Sending service-related notifications and alerts
• Responding to inquiries and providing customer support
• Improving product functionality and user experience
• Monitoring usage for security, compliance, and auditing
• Developing analytics, insights, and aggregated reporting

Third-Party Services

We may use trusted third-party service providers to support our operations, including but not limited to:

• Hosting and infrastructure providers
• Analytics and monitoring services
• Payment processors
• AI and machine learning service providers
• Email or messaging services

These providers are authorized to access information only as necessary to perform services on our behalf and are obligated to protect your data.

Data Sharing and Aggregated Information

We do not sell personal information in a way that identifies you directly. However, we may use and share aggregated or anonymized data that does not reasonably identify individuals for analytics, research, marketing insights, or business purposes.

If our data practices change in the future, we will update this policy accordingly.

Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of data and applicable requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, or misuse. However, no system can be guaranteed to be 100% secure.

GDPR & CCPA Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

European Economic Area (GDPR)

If you are located in the European Economic Area (EEA), you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal obligations
• Request restriction or objection to certain processing activities
• Request data portability where applicable
• Withdraw consent where processing is based on consent

We process personal data only where we have a lawful basis to do so, including to perform our contractual obligations, comply with legal requirements, or pursue legitimate business interests.

California Residents (CCPA)

If you are a California resident, you may have the right to:

• Request disclosure of the categories of personal information we collect
• Request access to specific personal information we hold about you
• Request deletion of personal information, subject to certain exceptions
• Opt out of the sale of personal information, if applicable
• Not be discriminated against for exercising your privacy rights

We do not sell personal information in a manner that directly identifies individuals. Any sharing of data is conducted in accordance with applicable laws and this Privacy Policy.

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We may need to verify your identity before processing certain requests, as permitted by law.

Your Choices

You may update or correct certain account information through the Service. You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: support@cncwise.com